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Refund Policy



We cannot offer refunds for credit you load up onto the If Then Give App (a “top-up”) if you change your mind.

A top-up represents a charitable donation to Oxfam Australia which you can use to support Oxfam’s efforts around the world. Donations of AU$2 or more to Oxfam Australia are tax deductible in Australia. You will receive a tax receipt via email within 30 days after topping up your account.

You can use the credit available in your If Then Give account balance after topping-up to create a pledge through the app. Any remaining credit in your account balance after the pilot ends will be donated to Oxfam Australia on an unrestricted basis.

Unless we tell you otherwise, this research will end on 1st September 2022. All funds need to be pleged before the pilot ends on 1st September 2022. Any pledge you create before the pilot ends will remain active until they are fulfilled or expire.

Unless we tell you otherwise, you will not be able to log in to the app after 31 December 2022.

We are unable to refund any remaining credit you loaded up onto the app after the pilot ends. Any remaining credit in your account balance will be donated to Oxfam Australia on an unrestricted basis.

If you would like to provide feedback or lodge a complaint you can find information about how to do so here.