We want you to know exactly how we collect and use your data before you start using the If Then Give app. Please take a few moments to read the following detailed information about this research, before giving your consent. For further information about how Oxfam Australia handles personal information please please click here.
Protecting your personal data
App analytics data
App analytics data
Collection and use of data by Oxfam Australia
Third-party data processors
Withdrawing from the research
We are committed to respecting your privacy. We will comply with the obligations under all applicable privacy legislation (of Oxfam Australia, Lancaster University and the University of Edinburgh) including, without limitation,
Please visit http://www.lancaster.ac.uk/research/data-protection for further information about how Lancaster University processes personal data for research purposes and your data rights. For additional information how the University of Edinburgh processes your personal data for research purposes and your data rights, please visit https://www.ed.ac.uk/information-services/about/policies-and-regulations/research-data-policy. Information on how Oxfam Australia handles personal data please visit https://www.oxfam.org.au/privacy-policy.
In accordance with Lancaster University’s policies, any data recorded as part of this study will be stored in an anonymised format for 10 years. For more information, please visit Lancaster University’s Research Privacy Notice and Lancaster University's Rights of the Data Subject information page. As part of this research, we will record three types of data during the study:
Researchers from Lancaster University will record data automatically from your use of the If Then Give application. This includes a pseudo-anonymous User ID that we give you which is linked to your email address, your first and last name; demographic data you provided us with during the registration; the time difference to GMT configured in your phone (but not the region), information about the phones you used (device id, serial number, manufacturer, operating system version), the times and durations you used the app; the time you registered and the time you logged in to the app, and details about the contracts you set up (e.g. the duration, the amount you pledged).
To protect your account, we may also record your IP address, however, this data will never be shared with anyone else, except yourself, when we inform you about a new login (or password change) made on your account.
We only record data from your use of the If Then Give app and will not record any other data or information about how you use your phone or any other apps on it, such as your calls, contacts, location, internet use etc.
All records will be registered linked with your user ID and email address. We will make sure that we do not publish any data that discloses your personal identity.
We may share any data captured with our research partners, Oxfam Australia and the University of Edinburgh, in an anonymised format who will process the data according to the data protection regulations stated above.
Researchers from Lancaster University will record data from the questionnaires you fill during your participation in this research. Questionnaires will cover some demographic information, your experiences of using the app, your motivations of supporting particular If Then Give projects, your opinion about the app, your familiarity with technology and your charitable giving. Questionnaires will be linked to the user ID we give you; this enables us to match data about how you use the app with your opinions before and after the pilot. It also helps us to anonymise your answers after the trial finished.
A small number of participants will be invited to remote interviews with researchers from Lancaster University via phone or conference software (such as Skype, MS Teams or Zoom). We will audio record phone interviews with some participants and type up the recording for our analyses. Interviews will focus on your familiarity with technology, your charitable behaviour and your experience of using the app. Please note that we may quote or use examples from these interviews, but you will not be personally identifiable.
We, the researchers at the participating universities, will use this data to understand people’s experiences of the If Then Give application. We expect to write-up the research for academic publications and reports, but no participant will be identifiable from these publications. Oxfam Australia will have no access to the raw data we collect as part of the research (including through the app analytics, questionnaires and interviews), but will receive reports on the insights from the research which will include anonymous data.
Once the pilot has finished, we will destroy the personal data (i.e. email address and names) that links your user ID to your contact details from the Lancaster University and University of Edinburgh systems. We will store recorder data from the app analytics, questionnaires and interview transcripts as raw data after the pilot in an anonymised format.
Participation in this research is voluntary and you can withdraw at any time as set out in the Participant Information Sheet.
If you decide to actively withdraw from the survey, a researcher will get in touch with you to verify some information and disable your account. After two weeks, the reserachers at the University of Lancaster will delete all data associated with that account.
Following any withdrawal from the research project, Oxfam Australia will continue to hold the limited personal information that it has collected about you (name, contact details and donation history) in order to process donations and issue receipts, satisfy regulatory obligations and update you on any future opportunities to engage with or support Oxfam Australia. Oxfam Australia will hold this information in accordance with its regulatory obligations and its policies. Should you wish to opt out of receiving any updates on Oxfam Australia’s work, please contact Oxfam Australia at [email protected].
If you have any questions or any of the information about the study please email: [email protected]
Phone: +44 1524 510340
Phone: +44 1524 510340
Prof. Tracy Hall
Chair in Software Engineering
Phone: +44 (0)1524 595012